服務政策 Service Policy

1. Scope of Services

Linkindnet provides services including but not limited to:

• Network security solutions and consulting services
• Data storage and management services
• Data transmission and encryption services
• System monitoring and maintenance services
• Technical support and training services

We reserve the right to adjust the scope of services according to business development needs and will notify users in advance of any significant changes.

2. Service Quality Assurance

We are committed to providing high-quality services with the following guarantees:

• Service Availability: 99.99% system uptime guarantee
• Response Time: Technical support requests responded within 72 hours
• Data Integrity: Ensure integrity of data transmission and storage
• Performance Standards: Meet industry-leading performance metrics

3. User Responsibilities

To ensure secure and effective use of services, users shall:

• Provide accurate and complete registration information
• Safeguard account credentials and not disclose to third parties
• Update passwords timely and use strong password policies
• Report any suspicious activities or security vulnerabilities
• Comply with all applicable laws and regulations
• Not engage in any activities that endanger system security

4. Data Security Protection Measures

Linkindnet takes the following measures to protect your data security:

• Encryption: All data transmission uses TLS 1.3 protocol, storage data uses AES-256 encryption
• Access Control: Implement multi-factor authentication and role-based access control
• Network Protection: Deploy firewalls, intrusion detection and prevention systems
• Security Audits: Regular penetration testing and security assessments
• Employee Training: All employees receive data security training and sign confidentiality agreements

5. Service Fees and Payment

Service fees are determined based on the selected service package. Please refer to the official website or contact the sales team for specific prices.

• All fees are priced in Hong Kong Dollar (HKD) or US Dollar (USD)
• Multiple payment methods supported: credit card, bank transfer, Alipay, etc.
• Fee adjustments will be notified 30 days in advance
• Refund policy is executed according to the Service Level Agreement

6. Service Interruption and Disclaimer

We may suspend or interrupt services without liability in the following circumstances:

• Scheduled maintenance (48 hours advance notice)
• Force majeure events (such as natural disasters, war, etc.)
• Third-party service provider issues
• Interruptions caused by user violation of service policies
• Legal and regulatory requirements

We will make every effort to minimize the impact of service interruptions and restore services as soon as possible.

7. Intellectual Property

All content included in Linkindnet services, including but not limited to:

• Software, code, and algorithms
• Documentation, tutorials, and training materials
• Trademarks, logos, and brand elements
• Designs, interfaces, and user experiences

Are owned by Linkindnet and protected by intellectual property laws. Reproduction, distribution, or commercial use without written permission is prohibited.

8. Service Termination

We reserve the right to terminate services in the following circumstances:

• User seriously violates service policies
• User engages in illegal activities
• User has not used the service for 90 consecutive days
• Legal and regulatory requirements

Before service termination, we will provide reasonable notice (except in emergencies) and assist users in exporting their data.

10. Contact Us

If you have any questions about the service policy, please contact us through the following methods:

• Email: support@linkindnet.store
• Security Incident Report: support@linkindnet.store